Heaven Must Wait specialises in tailor made luxury holidays. We use our expertise and professional partners in the field to plan the ideal holiday experience. Each holiday is different in structure and cost, depending on specific individual needs and desires.

 

Heaven Must Wait specialises in planning and operating a complete holiday experience from start to finish. That includes accomodation, activities, transfers, and all other requirements.

 

We commit to being flexible, however the following terms and conditions apply.

 

 

 

1. Deposit

In order to confirm a reservation Heaven Must Wait requires a 20% non-refundable deposit immediately and the balance of payment is required 45 day’s prior to arrival.

 

2. Cancellation

Cancellation outside 45 days will result in a loss of deposit.

Cancellation at 45 days or less will incur a cancellation fee of 100% of total cost. Heaven Must Wait reserves the right to cancel all services booked by Heaven Must Wait should full payment not be received prior to arrival.

For short leadtime bookings, Heaven Must Wait would allow for 5 days from time of confirmation until payment reaches us before Heaven Must Wait would cancel any services booked.

 

3. Method of Payment

Payments are to be paid directly into Heaven Must Wait’s bank account.

However, all payment must be made in full and free of any bank charges.

 

4. Travel Insurance

All clients must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellaton and curtailment as the booking will be subject to cancellation penalties as detailed above.

 

5. Visas and Passports

It is important that you thoroughly check your visa requirements before your intended date of travel, as Heaven Must Wait cannot be held responsible should necessary visa requirements not be fulfilled. All visitors to South Africa are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied and the person is likely to be detained pending return to their country of origin.

 

6. Air tickets

In order to comply with international insurance requirements all airline tickets must clearly show the passenger’s title, name and surname (as indicated in their passport). As this applies to both scheduled and charter flights we would be grateful if you could provide us with this information at the time of your reservation.

 

The air fare and airport tax quoted are current and are subject to change without prior warning should the airline impose an increase in rates for any reason. Should the fare quoted not be available at the time of booking the next applicable fare will be booked and amended costs advised accordingly. Please note that fares may increase between time of booking, time of payment and the ticket being issued.

 

Heaven Must Wait cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections. Should an amendment in routing or itinerary be necessary, any additional costs incurred will not be borne by Heaven Must Wait.

 

7. General – Travel in Africa

 

7.1 Malaria

It is important that you take precautions against malaria prior to the commencement of your holiday. We recommend that you contact your doctor,pharmacist or travel advisory clinic for advice on the Malaria areas and as to which prophylactic is recommended.

 

7.2 Yellow fever

Yellow fever vaccinations are no longer a legal requirement for entry into Tanzania or Zanzibar. Please note however that your country of origin, or other countries visited on your tour may require this certificate upon your re-entry. Please confirm with a travel clinic prior to travel.

 

7.3 Dietary requirements

Any special dietary requirements must be advised at time of booking or well in advance of check-in. We will do our utmost to comply with your requirements

 

7.4 Preferred clothing on safari

We recommend light cotton shirts and trousers / shorts. The best colours are khaki, beige and white. Light cotton, long sleeved clothing is recommended for game drives. Evenings can be cool/cold on game drives and some form of jersey or windbreaker is recommended even during the summer months

 

7.5 Gratuities

Tipping is at your discretion. The lodge managers will be able to assist with guidelines.